Find answers to common questions about handmade products, shipping, returns, and our artisan community.
HelloThozhi is India's premier online marketplace for authentic handmade and handicraft products. We connect you directly with Indian artisans and small businesses, ensuring fair trade and supporting traditional crafts.
We ensure fair pricing, direct-to-consumer sales (cutting out middlemen), verified seller credentials, and guaranteed payment. We also provide business training and market access.
All products are made in India by verified artisans. Many pieces come from artisan-focused regions like Rajasthan, Tamil Nadu, West Bengal, Karnataka, and Uttar Pradesh.
Standard shipping within India takes 5-7 business days. Express shipping (2-3 days) is available in major cities. International shipping available to select countries.
Yes, we ship to select countries. International shipping takes 15-21 business days. Customs duties and taxes may apply.
Yes! You'll receive a tracking number via email once your order ships. You can track it on our website or the carrier's website.
Our couriers will attempt redelivery. You can also arrange for pickup at a nearby location or provide special delivery instructions.
Yes! Every seller is verified for authenticity. All products are directly made by the listed artisan or their team. We conduct regular audits and maintain strict quality standards.
Handmade products are inherently unique - no two are exactly alike. Small variations in color, pattern, and size are normal and add to the product's character and value.
We stand behind every product. If you receive a damaged item, we offer free replacement or full refund. No questions asked.
Most of our artisans use natural, sustainable, and eco-friendly materials. Look for the "Eco-Certified" badge on product listings.
We offer 14-day returns for most products (30 days for jewelry). Items must be unused, in original packaging, and in resalable condition.
Login to your account, go to "My Orders," select the product, and click "Return Item." Follow the instructions to schedule a pickup.
Free returns for damaged items or wrong items. For optional returns, return shipping is the customer's responsibility.
Refunds are processed within 7-10 business days after we receive and inspect the returned item.
We accept all major credit/debit cards, Net Banking, UPI, digital wallets (PayTM, Google Pay, PhonePe), and EMI options for purchases above ₹10,000.
Yes! We use PCI-DSS compliant payment gateways with SSL encryption. Your financial information is never stored on our servers.
Different artisans use different materials, techniques, and time investment. Prices reflect the actual effort and quality. No markups added.
Yes! Subscribe to our newsletter for exclusive discounts, seasonal sales, and artisan-specific promotions.
Look for the "HelloThozhi Verified Seller" badge on product listings. This means they've passed our authentication, quality, and ethical production checks.
This product is made by or for a female-led business. We give special priority to women artisans and entrepreneurs.
Yes! After purchase, you can contact the artisan through our secure messaging system to thank them, ask care tips, or request custom orders.
Many artisans offer customization. Check the product listing or contact them to discuss your specific needs.
Care depends on the material. Each product comes with detailed care instructions. Generally: keep away from direct sunlight, clean gently, and store properly.
Properly maintained handmade products can last for years or even decades. Natural aging adds character and patina.
Yes, but be gentle. Use soft cloths, mild soaps, and avoid harsh chemicals. See product-specific care instructions.
Natural dyes may fade slightly over time, especially with sun exposure. This is normal and adds to the product's character.
Many are! Look for the "Eco-Certified" badge. We also use plastic-free packaging and support carbon-neutral shipping.
Yes! We ensure artisans receive fair wages (minimum 2x market rate), safe working conditions, and direct payment.
Absolutely not! We conduct strict verification. Every artisan profile includes background checks and on-site audits.
Yes! Click on any seller name to view their profile, story, location, and other products they make.
Contact our customer support team:
